Job Description

Job Description

Job Description

Description:

Job Title: Verifications Specialist 

Department: Verifications

Reports To: Silvia Herrera, Operations Manager

Employment Type: Full-Time, Hourly, Remote

Schedule: 8:00am-5:00pm EST

Compensation: $16.00- $18.00 per hour 

About AccuSourceHR: AccuSourceHR™ workforce solutions is a full-service employment screening organization with headquarters in Phoenix, Arizona. Since its inception in 1999, AccuSourceHR™ has been committed to continuously promoting a balance between affording innovative technology resources and providing high-quality, consistent, US-based client care. This objective is reinforced with the belief every client is unique and deserves a customized program of quality background and drug screening solutions to meet their specific organizational goals. As a PBSA-accredited provider, AccuSourceHR™ strives to ensure every client is confident in their program and views our team as an extension of their organization’s human resources, security, and risk mitigation teams. AccuSourceHR™ is equally dedicated to fostering a positive employee experience ensuring our team members feel valued, supported, and empowered in their roles. Our company culture is built on collaboration, continuous learning, and commitment to excellence, which we believe directly enhances the quality of service we provide to our clients.

Core Value Summary: As an AccuSourceHR staff member it is important that you embrace our company core values.

• Customer Obsessed: We believe that if we provide a great product and create a great customer experience at a fair price, that every customer can be a customer for life. A core part of our DNA is to be obsessed with providing an outstanding customer experience every day.
• Collaboration: We openly share ideas, skills, and experiences to solve problems, improve performance, and help team members. AccuSourceHR staff works together to make our business great; We create amazing customer experiences every time.
• Innovation: We successfully implement new ideas that create value for our customers and stakeholders. Innovation starts with a new idea. It could be a plan for an improved product or service; It could be an updated method for streamlining our operations.
• Passionate: We have intense enthusiasm and excitement for what we do for our customers, partners, and team members. Our passion for our work is often the difference between doing the work and doing the work exceptionally well.
• Transparency: We share thoughts and opinions honestly and respectfully. Transparency promotes open communication and leads to forming healthy relationships by emphasizing being direct with people in our workplace.
• Accountability: We show up and set out to accomplish the things we said we would do. We take personal responsibility for our work. We have trust in our teammates and know we can count on each other to get things done. Team members take responsibility for both their performance and business outcomes.

Job Summary:

An AccuSourceHR Verifications Specialist I is tasked with conducting employment related verifications for employment, education degrees or diplomas, certifications, licensure as well as professional and personal references. The verifications can be for both domestic and international verifications. Additionally, verifications may be conducted in accordance with customized verifications such as Don’t Pass The Trash (DPTT) verifications.  

Key Responsibilities:

• Follow departmental procedures to conduct all verifications
• Prioritize and manage workload, ensuring all verifications are attempted and followed up on in a timely manner
• Manage inbound & outbound calls and emails, responding within a timely manner
• Ensuring proper notations and record keeping of all calls, emails, faxes and mailed requests
• Accurately receive and record all verification information
• Review verification information for quality ensuring information reported meets the AccuSourceHR protocol and quality standards
• Communicate effectively and efficiently with all parties involved in obtaining verification information
• Communicate with clients or applicants in a professional manner regarding various matters such as missing information or required documentation 
• Ability to meet or exceed minimum standard service requirements and process work below the established error tolerance
• Perform other duties as assigned

Education/Experience:

• High school diploma (or GED) is required; or minimum of 5 years screening experience

Qualifications/Skills:

• Excellent written and verbal communication skills; able to write clearly and informatively
• Impeccable spelling and grammar, must be comfortable communicating via email, phone and Teams
• Ability to produce work of the highest quality
• Possess ability to communicate ideas effectively and professionally
• Proficient in MS Office Suite Software (Work, Excel, Outlook, SharePoint)
• Strong organizational, time management & prioritization skills
• Ability to multi-task and manage daily workload
• Ability to work under pressure and meet deadlines
• Polite, patient, and professional demeanor
• Effective listening skills
• Teamwork focused
• Strong internet navigation skills
• Ability to analyze information quickly and identify discrepancies

The requirements listed above are representative of the knowledge, skills and/or abilities for this position.

Benefits:

• Medical (with company contribution)
• Dental (with company contribution)
• Vision 
• Employer paid Life Insurance and Long-Term Disability
• Short-Term Disability
• 401(k) (with company match)
• Paid holidays 
• Paid time off (PTO)
• Sick Time
• Pet insurance

Physical Requirements:

• Must have a dedicated and ergonomic workspace at home conducive to focused work.
• Access to a stable and reliable high-speed internet connection.
• Adequate lighting and minimal background noise to support professional video calls and meetings.
• Ability to lift and carry up to 5 pounds occasionally, for tasks such as setting up a workstation or equipment.
• The ability to work comfortably and effectively in a home environment that meets ergonomic standards, including proper seating and desk setup.

Equal Employment Opportunity:

AccuSourceHR, Inc, provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, pregnancy, gender identity, sexual orientation, status as a Vietnam-era, special disabled veteran or other veteran, or any other status or characteristic protected by applicable federal, state and/or local laws.

AccuSourceHR, Inc. reserves the right to modify, interpret, or apply the job description as needed. This job description is for informational purposes only and should not be construed as an offer or guarantee of employment.

Any offer of employment is conditional upon the successful completion of a background investigation and drug screening.

By submitting your application for and/or accepting this position, you acknowledge and agree that, if selected, you will be required to electronically sign certain employment-related documents upon commencing your position. This may include, but is not limited to, the offer letter, employment agreement, and other necessary forms. 

This job description is not designed to cover or contain all job duties required of the employee. There may be additional activities, duties and/or responsibilities that are required for this position that are not listed in this job description.

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