About the Role
We are seeking a detail-oriented and proactive Rental Operations Assistant (Contractor) to support our growing nationwide container rental operations. This role serves as a key coordination point between customers, partners, and internal teams—ensuring smooth execution of deliveries, pickups, and ongoing rentals.
Compensation
$27 – $32 per hour , depending on experience. This is a 1099 independent contractor position.
Key Responsibilities
• Serve as the first point of contact by answering incoming calls for rental and sales inquiries
• Confirm service availability and provide pre-determined pricing to customers
• Monitor shared inboxes and respond to routine inquiries and service issues
• Screen rental requests and source pricing from established vendor network
• Enter purchase order (PO) data into Salesforce
• Prepare delivery and pickup forms, along with site maps for each job
• Draft and send standardized confirmation emails with job-specific details
• Collect delivery/pickup forms and site photos; follow up with partners as needed
• Track and report container serial numbers
• Process, pay, and file vendor invoices
• Maintain accurate records of container pickup dates in Salesforce
• Proactively follow up with vendors to ensure timely pickups
• Assist with customer service troubleshooting and escalate issues when needed
Preferred Qualifications
• Strong organizational and multitasking skills
• Excellent written and verbal communication
• Comfortable working with spreadsheets, email, and CRM systems (Salesforce preferred)
• Ability to work independently and manage time effectively in a remote environment
• Prior experience in operations, logistics, or customer service is a plus
Schedule & Availability
• Expected to provide ongoing operational support averaging 15–25 hours per week
• Contractor is responsible for managing their own schedule and workflow to meet service needs
• Work includes supporting inbound calls and email activity during business hours, with an emphasis on maintaining responsiveness during morning hours (typically 8:00–10:00 AM EST )
• This is a primarily remote contract , with initial onboarding in person, as mutually agreed
Why Stellar
• Join Stellar Storage Containers — a trusted, industry-leading provider with units deployed worldwide and 15 years of recognition as an Inside Self-Storage® Best of Business winner
• Be part of a fast-growing national rental program supporting businesses across industries, with a relationship-driven, personalized, hands-on approach
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