Job Description

Job Description

Job Description

UNDER NEW MANAGMENT COMPANY - GRAND CONTINENT HOTELS GROUP

Ramada by Wyndham

We are looking for a Guest Service Agent for our Front Desk to make our clients feel welcome and ensure their pleasant and comfortable stay at our hotel. Guest Service Agent responsibilities include greeting clients as they arrive, coordinating their check-ins to assigned rooms and informing them about the hotel’s facilities. You will make sure to offer stellar customer service and provide memorable hospitality experiences for our guests. Our ideal candidates have a flair for communication, with the ability to resolve issues in a timely and accurate manner.

Skills:

• Proficiency in English; knowledge of other languages is a plus
• Customer service drive with outstanding communication and active listening skills
• Excellent problem-solving and multitasking skills
• Leadership skills along with the ability to motivate a team into high performance
• Ability to work flexible hours
• Strong sense of responsibility and a professional presentation

Responsibilities:

• Provide upscale guest service experiences for clients throughout their stay
• Ensure clients are properly greeted upon their arrival
• Monitor daily bookings and ensure assigned rooms are prepared prior to check-in
• Coordinate luggage collection and storage
• Oversee check-in and check-out procedures, including reservations and financial transactions
• Promptly address guests’ requests, like in-room dining
• Actively listen to and resolve complaints
• Ensure special guests, like disabled people, elderly, children, and VIPs, receive personalized services
• Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns
• Inform clients of our hotel services, including breakfast and dining/ bar options
• Promote all hotel amenities, conveniences and programs offered
• Examine daily duties, assign tasks, and check on progress
• Analyze customer feedback from hotel guestbook and online reviews and suggest ways to improve ratings
• Recommend local tourist spots, including places to dine, shop and sight-see
• Establish friendly relationships with regular hotel clients

Join a growing management company where your hard work and dedication can turn into real opportunities. As a new and expanding company, we offer plenty of room for professional growth, advancement, and learning new skills.

We believe in promoting from within and giving our team members the opportunity to take on new responsibilities as we grow. If you're looking for a workplace where you can build a career, make a difference, and grow alongside the company, we'd love to have you on our team!

Company Description

Join a growing management company where your hard work and dedication can turn into real opportunities. As a new and expanding company, we offer plenty of room for professional growth, advancement, and learning new skills.\n\nWe believe in promoting from within and giving our team members the opportunity to take on new responsibilities as we grow. If you're looking for a workplace where you can build a career, make a difference, and grow alongside the company, we'd love to have you on our team!

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