Job Description
GovCIO is currently hiring for a Clinical AI Technical Integration Specialist. This position supports the Department of Veterans Affairs (VA) initiatives focused on Ambient AI Scribe testing, technical troubleshooting, workflow validation, and operational readiness across pilot and go-live environments. This role operates at the intersection of technical operations, clinical workflows, and digital health innovation, supporting interface testing between VistA and Ambient AI Scribe solutions, assisting with real-time troubleshooting activities, validating workflows against operational requirements, and coordinating technical issue escalation through established support pathways.
The position functions as an individual contributor (IC) supporting structured testing, technical validation, and workflow assessment activities within controlled pilot environments. This role supports pilots, field testing activities, workflow validation, technical troubleshooting, and analytic enablement. It does not perform production implementation, system configuration ownership, or national deployment activities. This position is 100% remote.
Responsibilities VistA Interface Testing & Technical Validation - Support VistA and Ambient AI Scribe interface testing across Primary Care pilot and go-live sites.
- Assist in validating system interactions and technical workflows within CPRS/VistA environments.
- Identify technical gaps, workflow dependencies, and operational impacts observed during testing.
- Support development of standardized testing approaches to ensure alignment with business and clinical requirements.
Technical Troubleshooting & Operational Support - Attend training sessions, office hours, and technical support calls to troubleshoot issues in real time.
- Monitor collaboration platforms (Teams chats, support channels, etc.) to identify and respond to emerging technical issues.
- Engage directly with end users to resolve access issues, equipment challenges, and technical barriers.
- Perform structured documentation of recurring issues and technical patterns.
Vendor Coordination & Issue Escalation - Work with multiple Ambient AI vendors independently to troubleshoot technical issues impacting providers.
- Route tickets and technical findings to appropriate escalation teams including Scribe support teams, ESD, OCTO shared services, and program leadership.
- Support coordination between vendors, VA stakeholders, and technical support organizations.
Workflow Validation & Program Support - Conduct workflow reviews with VA programs evaluating Ambient AI Scribe capabilities.
- Document best practices, workflow considerations, and operational insights.
- Support demonstrations of Ambient AI solutions to high-level VA programs exploring adoption.
- Translate technical testing findings into structured recommendations.
Equipment Testing & Technical Readiness - Support testing and evaluation of peripheral equipment (e.g., microphones and audio hardware).
- Provide technical recommendations regarding compatible equipment across supported Ambient AI tools.
- Assist in establishing standardized technical readiness guidance.
Qualifications Required Skills and Experience
- Bachelor's degree in Information Systems, Health Informatics, Healthcare Administration, Computer Science, Engineering, or a related technical or healthcare discipline (or commensurate experience).
- Equivalent combination of education and relevant technical experience supporting complex systems, testing environments, or operational technology support may be substituted.
- 10+ years of progressive experience supporting technical systems, healthcare technology environments, quality assurance/testing, digital health operations, or enterprise software platforms.
- Demonstrated experience troubleshooting complex technical issues and performing root cause analysis.
- Experience supporting testing activities, defect triage, validation workflows, or quality assurance processes.
- Ability to analyze and distinguish product defects, configuration issues, workflow challenges, and operational impacts.
- Experience partnering with engineering teams, vendors, and operational support organizations to resolve technical issues.
- Strong technical troubleshooting and problem-solving skills within complex operational environments.
- Ability to translate technical findings into clear documentation, recommendations, and actionable insights.
- Strong verbal and written communication skills with the ability to collaborate effectively across technical and operational stakeholders.
Clearance Required: Ability to obtain and maintain a Suitability/Public Trust clearance.
Preferred Skills and Experience
- Experience supporting healthcare technology platforms, digital health solutions, or clinical systems.
- Experience working in regulated healthcare, government, or highly structured enterprise environments.
- Familiarity with software development lifecycle (SDLC), testing methodologies, and defect management processes.
- Experience supporting user acceptance testing (UAT), system validation, or production readiness activities.
- Knowledge of incident management, service management, or operational support best practices.
- Experience developing technical documentation, knowledge articles, process documentation, or operational procedures.
Posted Salary Range USD $110,000.00 - USD $130,000.00 /Yr.
Job Tags
Currently hiring, Work at office, Remote work